Booking Terms & Conditions

These conditions form part of the contract between the person making the booking (‘you’, ‘your’, ‘customer’, ‘passenger’, ‘traveller’, "client"), who is acting on behalf of everyone named on the holiday confirmation, and Briggate Travel, a trading name of Ambrose & Rose Ltd. (‘Briggate Travel’, ‘we’, ‘our’ or ‘us’). The contract between us exists when we issue your holiday confirmation showing receipt of your payment, either a deposit or payment in part or full. Please check all details carefully and advise us immediately of any error.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under its ATOL Franchise and The Package Travel and Linked Travel Arrangements Regulations 2018 for Briggate Travel, ABTOT number 5568, ATOL number 12621, and in the event of their insolvency, protection is provided for the following:

1. non-flight packages;

2. flight-inclusive packages that commence outside of the UK, which are sold to customers outside of the UK; and

3. flight-inclusive packages, flight only and linked travel arrangements (LTAs) sold as a principal under the ABTOT ATOL Franchise.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Briggate Travel. 

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on +44 (0)1702 811397 and advise you are a customer of an ABTOT-protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

When you buy an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate.  This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.  

The price of our ATOL-protected flight-inclusive Packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

We, or the suppliers identified on your ATOL Certificate or holiday itinerary, will provide you with the services listed on the ATOL Certificate or itinerary (or a suitable alternative). In some cases, where neither we nor the supplier can do so for reasons of insolvency, an alternative ATOL holder or supplier may provide you with the services you have bought or a suitable alternative (at no extra cost to you).  You agree to accept that in those circumstances the alternative ATOL holder or supplier will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder or supplier. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder or supplier, in which case you will be entitled to make a claim under ABTOT.

If we, or the suppliers identified on your ATOL certificate or holiday itinerary, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder, alternative supplier or otherwise) for reasons of insolvency, ABTOT Limited may make a payment to (or confer a benefit on) you under its scheme. You agree that in return for such a payment or benefit you assign absolutely to ABTOT Limited any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ABTOT ATOL Franchise scheme.

For further information visit the ATOL website at www.atol.org.uk or the ABTOT website https://www.abtot.com/

Please telephone us to discuss your individual arrangements. We will confirm current prices before making a provisional booking. If you are happy with the arrangements made, we will ask you for a deposit of 15% or £300 per person whichever is greater or, if you book within 10 weeks of departure, we will ask you for full payment. Any deposit(s) are deducted from your full holiday cost. A booking fee of £25 will be charged on bookings totalling less than £200 in value. An additional deposit will be required where a larger deposit or payment in full is required by our supplier; details will be given at time of enquiry.

A full payment of the pending holiday balance is due 10 weeks before the departure date or the commencement of your first service booked with Briggate Travel.

A fee may be applied for any payments made by credit card.

Only upon receiving your first payment will any provisional booking be processed into a confirmed booking. You will be notified as soon as your booking is fully confirmed. This may take up to 5 working days but, in some cases, this may take longer where multiple components are involved, or subject to supplier response times. We will keep you informed of any delay within the first 5 working days timeframe.

Any special requests will be forwarded to the relevant suppliers, but we cannot guarantee that they will be met, and we cannot be liable for any failure in this respect.

Your booking consists of one or more individual components chosen by you and these are detailed on your confirmation. Cancellation of or failure to supply one component does not constitute a failure to supply the booking as a whole.

Where you book only a single component of a holiday (e.g. an hotel, without flights), we act only as a booking agent for the supplier concerned and accept no liability for the provision of the product/service involved.

The holiday balance must be paid at least 10 weeks before your departure date. We do not send reminders. Should you fail to pay the balance when it becomes due, we will treat your booking as cancelled retain your deposit and apply the cancellation charges as set out in Clause 5.

Prices shown in our marketing campaigns and on our website are based on currency exchange rates at the time of publication and include taxes in force on that date. We reserve the right to amend prices at any time prior to a booking being made. Unconfirmed items on your holiday confirmation await verification from the supplier and prices may change.

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We guarantee that our prices will not change after a holiday confirmation has been issued except for errors and omissions or due to changes to transportation costs or governmental action (including fuel prices, scheduled airfares, taxes/VAT, security charges, National Park entry fees, etc) or adverse exchange rate variations.

All efforts will be made to avoid the imposition of any surcharge, however if imposition is necessary and if the imposed surcharge would increase the total holiday price by 10% or more, you may cancel your booking within 14 days of the date of issue of our Supplementary Invoice and obtain a full refund of all payments made to us, except for amendment charges previously incurred and any supplementary deposit (i.e. deposit in excess of the standard £300 per person) that was required at the time of booking.

If you wish to change any part of your booking, including transfer to another person(s), please let us know in writing as soon as possible and at least 10 weeks prior to departure, otherwise, cancellation conditions set out in Clause 5 will apply. We will do our best to help but cannot guarantee to be able to do so. To attempt and make the requested change, we will charge an amendment fee of £25 per changed component to cover our administration and communication charges plus, if applicable, any charges we incur from the supplier of the service being amended. Note that the amendment fee will be charged regardless of whether the change can be made, or not (as this payment constitutes time spent on the amendment, regardless of outcome). Amendment of a component after the balance due date is likely to incur higher charges or be treated as a complete cancellation and re-booking. Amendment fees are payable at the time of making the change.

Please note: Certain travel arrangements (e.g. flights) may not be changeable after the booking has been made and any amendment may incur a 100% cancellation charge on the original component. Similarly, name changes to flights may also not be possible, and we will therefore request a scan of your passport(s) to ensure the correct names are used to make any flight bookings. The validity of any passport information is your own responsibility, and we can not be liable for any cancellation or amendment charges arising due to incorrect passport information.  

You may cancel your booking or a component of your booking at any time, provided you make the cancellation in writing; cancellation takes effect from the date that we receive your written notification, provided this is received within UK business hours, and on a working day (excluding weekends and public holidays). If your cancellation is received outside of working hours, then the next working day becomes the date of receipt of your cancellation. You must take reasonable care to ensure your cancellation is received, for example following up an email with a call to check was received. If flights have been booked and shown on your confirmation, they will incur a cancellation charge of 100% (unless bookings were requested and paid for in a refundable class, in which case the refund conditions stated in that booking class will apply). Unless special terms have been advised, the cancellation charge for your other holiday components will depend on when you cancelled and is shown below as a percentage of the component price.

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If you fail to pay the balance of the holiday at least 10 weeks (70 days) before departure, we will treat your booking as cancelled and levy the cancellation charges set out below.

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Cancellation ranges with balance due or refund entitlement:

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• More than 70 days prior to date of holiday commencement – deposit including all pre-payments (e.g. any special deposit conditions).

• 70 to 43 days to date of holiday commencement – 50% of full holiday cost

• 42 to 29 days to date of holiday commencement – 75% of full holiday cost

• 28 to 21 days to date of holiday commencement – 90% of full holiday cost

• Less than 21 to date of holiday commencement – 100% of full holiday cost

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurer, but this does not obligate Briggate Travel to refund outside of above stated notice terms. Further, once a deposit has been paid a contract exists and we are entitled to make a claim in law for the above cancellation charges even if you have not completed payment of the balance of the holiday cost.

It is unlikely we will have to change or cancel your booking after it has been confirmed. However, as arrangements are often made many months in advance and we have no direct control over some of the products we feature, we reserve the right to change or cancel your booking or a component of your booking at any time.

Most changes are minor, and we will advise you of these as soon as possible. Minor changes include a change of accommodation to another of the same standard, changes to carriers, aircraft types or alterations to flight times by less than 12 hours. Any changes under this definition of Minor will not trigger any compensation payment(s).

Major changes include a change of accommodation to a lower standard or to a different resort/hotel/lodge than booked, or cancellation of a tour by our supplier.

If we make a major change, you will have the choice of an available alternative or a full refund of that part of your holiday. If you choose a more expensive alternative, you will have to pay the difference, if less expensive we will refund the difference. If we cancel your booking for any reason other than force majeure, you will be entitled to alternative arrangements of equal value, or a full refund and compensation as follows:

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• More than 70 days prior to date of holiday commencement – Nil

• 70 to 43 days prior to date of holiday commencement – £10 per booking

• 42 – 29 days prior to date of holiday commencement - £20 per booking

• 28 – 21 days prior to date of holiday commencement – £30 per booking

• Less than 21 days prior to date of holiday commencement - £40 per booking

We will not be liable for any travel or other costs incurred by you due to changes to or cancellation of your booking.

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If we are obliged to cancel your holiday in any other circumstances, we will endeavour to offer alternative arrangements of a comparable standard or we will give you a full refund. If cancellation is due to force majeure (see Clause 9 for details) or circumstances otherwise beyond the control of Briggate Travel, we will be entitled to deduct from your refund any reasonable expenses, or unrecoverable payments to suppliers that we may have incurred.

Please note: As flight times and carriers are prone to change, details given on your confirmation are for information purposes only. Full details will be shown on your tickets. If a major change becomes necessary, we will inform you as soon as is reasonably possible if there is time before departure. In all cases the flight operator or airline booking conditions and any compensation policy will apply.

Our Responsibilities to you:

We shall be liable to you for the proper performance of the obligations arising from this Contract irrespective of whether such obligations are to be performed by us or by other suppliers of services contracted by us, as laid out in your final itinerary and invoice. However, we will not be liable if such failure to perform is attributable neither to any fault of Briggate Travel nor to that of another supplier of services because:

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(i) such failure to perform is attributable to you; or

(ii) such failure being attributable to a third party unconnected with the provision of the services contracted for; or

(iii) such failure is due to a case of force majeure, as described in Clause 9, or

(iv) such failure is due to an event which Briggate Travel or the supplier of the services, even with due care, could not have foreseen or forestalled.

(v) such failure arises from an excursion, activity or other event which was organised separately from your holiday by you.

In respect of travel by air, sea and rail, and the provision of accommodation, our liability will be limited in the manner provided by International Conventions and the contractual terms of companies that provide your transport will apply to this contract. Such terms include denied boarding, cancelled or delayed services and lost baggage. In accordance with aviation rules, an infant must be under 2 years and a child aged under 12 years of age on the date of their return flight to qualify for infant or child status.

Your Responsibilities to us:

You will ensure all passport, visa and other immigration requirements are met for travel to the countries and regions outlined in your itinerary and you acknowledge that these requirements can change, and that you will periodically check and make any adjustments to any such changes. The correct Embassy, Consulate or Visa Issuing Authority is to be referred to for all such enquiries.

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It is your responsibility to obtain all documents required for your holiday, to ensure that these are in proper order and to take them with you. We will not be liable if you fail to do so, and you will be responsible for meeting any additional costs incurred by reason of such failure.

On receipt of travel documents, you have a responsibility to check all documentation and tickets to ensure that all the names and details are correct and correspond with your passports. Any errors or corrections must be reported to us as soon as possible. We cannot accept liability for incorrect details on your travel documents unless caused by our negligence.

It is essential that you see your GP or a travel clinic before travelling to make sure that you have taken all the necessary health precautions. As some vaccinations require more than one visit you should visit your GP at least eight weeks prior to departure.

The Foreign & Commonwealth Office Travel Advice Unit monitors all overseas destinations and offers safety advice to British travellers. You should contact the service on www.gov.uk/foreign-travel-advice for the latest information and advice before making a final decision on your destination. For non-UK residents, please check with your appropriate authority in your territory of residence. 

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You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. We cannot accept responsibility for clients missing flights because of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday as a result of any such failure. No credit or refunds will be given for lost, mislaid, or destroyed travel documents.

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If you miss your outbound flight for any reason, but continue with your holiday, you must notify the airline concerned to protect your return flight.

All baggage and personal effects are at all times your own responsibility.

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If the behaviour of any member of any party is considered likely to cause offence, danger, damage, or distress to others, we reserve the right at all times to cancel or terminate a holiday completely. If, for example, any airline pilot, driver, accommodation owner or manager, or senior member of our staff considers that the behaviour is unacceptable, they are authorised to terminate a holiday wherever and whenever necessary. If this situation arises, our responsibility will cease immediately, and we will not be obliged to cover any expenses incurred by the party concerned and neither will we consider any claims for compensation or refunds whatsoever. We will also be within our rights to impose cancellation fees.

If you have a problem during your holiday, please inform the relevant supplier as soon as you become aware of it so that they can resolve it on the spot. If it is a serious deficiency that cannot be resolved, you should also advise us immediately by email. Unless the supplier is given the opportunity to rectify the problem at the time it occurs, it is not reasonable to expect us to accept liability after you return home.

If the deficiency cannot be resolved locally, please write to us within 28 days of your return giving your booking number and all relevant information so that we can investigate it fully. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint while you were in the hotel/accommodation, tour, etc., and this may affect your rights under this contract. In all cases our liability shall not exceed the price of that component.

We ask you to appreciate that travelling in many of the regions we operate can be highly unpredictable, and service areas and infrastructure are considerably different to Europe and North America. Areas such as transport, food, accommodation, communications, power and water supply can have varying standards or reliability, and you must accept that this is part of the experience of travelling “off the beaten track”.

For the purposes of these booking conditions force majeure means any event that we or the supplier of the services in question could not foresee or avoid even with all due care. Such events may include but are not limited to, the actual or threat thereof the following – war, riots and civil strife, terrorist activity, natural or nuclear disaster, weather conditions, fire, flood, drought, industrial disputes, government action, airport regulations and closures or technical transportation problems which may affect the service of hotels abroad or the scheduling of aircraft or other transport or any other similar events outside of our control.

It is conditional that all travellers in your party have adequate travel insurance, including cover for cancellation and repatriation in the event of accident or illness. It is up to you to ensure you purchase adequate insurance that is sufficient to cover your needs. Where necessary, you may be obligated to share your insurance policy details with us.

It is your responsibility to ensure that all clients named on the holiday confirmation satisfy all applicable requirements in respect of passport, visa, and health matters. We cannot be held liable if you fail to ensure this and, if as a result, we suffer any loss or expense because of such failure on your part, you will be obliged to reimburse us. While we can give advice on visa matters, it is your responsibility to verify the correct procedure and timelines are followed, subject to the nationality of the traveller. Note that many countries require a minimum validity of a passport, and it is the responsibility of the traveller to ensure these obligations are met.

This contract is made on the terms of these booking conditions which are governed by English Law and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish.

To make your booking we will need to use information you have supplied to us, such as names, address(es), contact details, dates of birth, dietary requirements, and, for any flight bookings, scans/copies of your passport(s). We will need to pass some of this information on to relevant suppliers, airlines, hotels, etc. We will only pass on such information as is necessary to make your booking and will retain information no longer than is required. See our Privacy Notice for more information.